§ 08 · FAQ
Frequently asked
questions.
Common questions about Bitvast services, onboarding, settlement, and risk controls. Reach out if you need anything more specific.
F-01 · About BITVAST
About BITVAST
03 · QUESTIONS
Q.01
What does Bitvast do?
Bitvast is a global cross-border payments platform that connects fiat banking with modern settlement rails, supporting fund movement, FX, and digital settlement for businesses and qualified individuals.
Q.02
Where is Bitvast based?
Bitvast operates through regulated entities with team coverage across Asia, the US, and Europe, and serves clients globally.
Q.03
Is Bitvast a bank?
No. Bitvast is not a bank. We provide service support and arrangements related to fiat and digital asset conversion. Banking services are only provided through clearly identified regulated partners where applicable.
F-02 · Onboarding & KYC
Onboarding & KYC
03 · QUESTIONS
Q.01
Who can open an account?
Eligible clients include high-net-worth individuals, corporates, family offices, investment firms, and cross-border payment operators that meet applicable laws and can provide the required documentation.
Q.02
What documents do I need?
Depending on client type and use case: identity document or passport, proof of address, source-of-funds explanation, company registration documents, director and beneficial ownership information, and business background.
Q.03
How long does onboarding take?
Standard onboarding typically completes within a few business days once all required documents are received. Complex structures may require additional review.
F-03 · Quotes & Settlement
Quotes & Settlement
04 · QUESTIONS
Q.01
How do I request a quote?
Submit a request specifying direction, currencies, amount, and target settlement window through our contact form, email, or messaging channels. Our desk will return a firm quote with execution and settlement terms.
Q.02
What currencies are supported?
Major fiats including HKD, USD, EUR, GBP, JPY and others, plus USDT and selected digital assets. Coverage varies by corridor — confirm with our team for your specific case.
Q.03
How fast is settlement?
Settlement timing depends on currencies, rails, and counterparty banks. Most flows settle the same business day; we confirm windows in advance with each quote.
Q.04
Are there minimum or maximum sizes?
We focus on sizable, structured flows. There is no fixed cap. Minimums vary by corridor — please contact us for the specific scenario.
F-04 · Compliance & Security
Compliance & Security
03 · QUESTIONS
Q.01
What compliance controls are in place?
Client Eligibility, KYC/KYB, sanctions and PEP screening, transaction review, settlement controls, and ongoing monitoring. See the Compliance page for the full framework.
Q.02
Which jurisdictions are restricted?
Bitvast does not provide services to sanctioned parties or restricted-jurisdiction entities. The list is reviewed continuously in line with applicable regulations.
Q.03
How is client information protected?
Client data is handled under strict access controls, encrypted transmission and storage, and retention policies aligned with applicable laws and regulatory requirements.
F-05 · Official Channels & Anti-Fraud
Official Channels & Anti-Fraud
02 · QUESTIONS
Q.01
How do I verify I am talking to Bitvast?
Always confirm through the official contact details published on bitvast.co. Verify domain names, email suffixes, and account handles before sharing information or sending funds.
Q.02
Will Bitvast ever ask me to pay a personal account?
No. Bitvast will never instruct payments to personal-name accounts or request funds through unofficial channels. Treat any such request as suspicious and verify with our team.
Information on this page is for general reference only and does not constitute investment, tax, or legal advice. Specific arrangements are subject to formal agreement with Bitvast.
§ 09 · Still have questions?
Talk to our team —
we'll get back quickly.
Tell us about your flow and we'll come back with a clear path: timing, requirements, and a quote.
Sign Up